Your privacy matters to us. This Privacy Policy outlines how Maviance PLC and Maviance GmbH collect, use, store, and share your personal information when you use our Smobilpay platform and services (“Smobilpay Service”). We are committed to safeguarding your data and being transparent about how it’s handled. Please take a moment to review this policy to understand your rights and our obligations. For any questions or concerns, contact us at contact@cm.maviance.com.
This Privacy Policy describes how Maviance PLC (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our Smobilpay Service. By using the Smobilpay Service, you agree to the terms outlined in this Privacy Policy.
We collect the following categories of personal data:
Identity Data: Name, date of birth, government-issued ID (e.g., passport or national ID card), and a photo
Contact Data: Email address, phone number, and physical address
Technical Data: Device identifiers, device model, operating system version, mobile network details, and location data
Usage Data: Service usage logs, login history, device activity, and system events
Financial Data: Transaction history, payment methods, and merchant or biller information
Third-Party Data: Information received from partner institutions, credit agencies, or authorized data providers
Your personal data is used for the following purposes:
To provide our services and fulfill our contractual obligations
To verify your identity and protect against fraud
To process financial transactions and payment requests
To improve and personalize your experience using our services
To communicate service updates, support information, and promotional messages (where applicable)
To comply with legal and regulatory requirements
We process your personal data based on:
Performance of a contract with you
Compliance with legal and regulatory obligations
Our legitimate interests, such as improving services and preventing fraud
Your consent, where required by law
Your personal data may be shared in the following situations:
Within the Maviance group of companies
With third-party service providers for identity verification, transaction processing, platform hosting, or customer support
With public authorities when required by law
With other users directly involved in your transactions
As part of a business transfer, such as a merger or acquisition
We retain your personal information only for as long as necessary to fulfill the purposes stated in this policy or to comply with legal obligations. After this period, your data will be securely deleted or anonymized.
We apply technical and organizational measures to safeguard your personal data against unauthorized access, disclosure, alteration, or destruction. However, no internet-based platform is entirely secure.
When data is transferred outside of Cameroon or the European Union, we ensure appropriate safeguards are in place, such as the use of standard contractual clauses or equivalent protective measures.
Depending on applicable data protection laws, you may have the right to:
Access and correct your personal data
Withdraw consent where applicable
Request deletion of your data
Object to certain types of data processing
File a complaint with a relevant supervisory authority
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If such data is discovered, it will be deleted immediately.
Our core Smobilpay services do not use cookies. However, third-party components integrated into the platform may use cookies for analytics or diagnostics. You can disable cookies in your browser or device settings.
The Smobilpay Service may contain links to external websites. We are not responsible for the privacy practices of those third-party platforms. Please review their privacy policies before sharing any personal data.
We may update this Privacy Policy from time to time. The most current version will always be available within the Smobilpay platforms and on our website. Continued use of the service indicates acceptance of any changes.
For privacy-related inquiries:
Email: contact@cm.maviance.com
Website: www.maviance.cm
