Your privacy matters to us. This Privacy Policy outlines how Maviance PLC and Maviance GmbH collect, use, store, and share your personal information when you use our services. We are committed to safeguarding your data and being transparent about how it’s handled. Please take a moment to review this policy to understand your rights and our obligations. For any questions or concerns, contact us at contact@cm.maviance.com.
This Privacy Policy describes how Maviance PLC and, where applicable, Maviance GmbH (“we”, “us”, or “our”) collect, use, and protect your personal information when you use our services, including the Smobilpay Apps. By using our services, you agree to the terms outlined in this Privacy Policy.
2. Personal Information We Collect
We collect the following categories of personal data:
Identity Data: Name, date of birth, government-issued ID (passport, ID card), and a photo
Contact Data: Email address, phone number, physical address
Technical Data: Device identifiers, model, OS version, mobile network, location
Usage Data: Service usage logs, login history, device, and system events
Financial Data: Transaction history, payment methods, biller/merchant information
Third-Party Data: Information from partner institutions, credit agencies, and data providers
We use your personal data to:
Provide our services and fulfill contractual obligations
Verify your identity and protect against fraud
Process financial transactions and payment requests
Improve and personalize the user experience
Communicate service updates, support, and promotional messages (where applicable)
Comply with applicable laws and regulations
We process personal data based on:
Performance of a contract
Legal and regulatory obligations
Our legitimate interests (e.g., service improvement, fraud prevention)
Consent, where legally required
We may share personal data:
Within the Maviance group of companies
With third-party service providers assisting in identity verification, transaction processing, hosting, and support
With public authorities when legally required
With other users involved in your transactions
As part of business transfers (e.g., mergers, acquisitions)
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. After this period, data is securely deleted or anonymized.
We implement technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no online platform is completely secure.
Where data is transferred outside Cameroon or the EU, we ensure that appropriate safeguards (such as standard contractual clauses) are in place.
Depending on applicable laws, you may have the right to:
Access and correct your data
Withdraw consent for data processing
Request deletion of your data
Object to certain data uses
File a complaint with a supervisory authority
Our services are not intended for children under the age of thirteen. We do not knowingly collect personal data from children. If we discover such data, it will be deleted promptly.
While our core services do not use cookies, third-party components may use them for analytics and diagnostics. You can disable cookies through your device settings.
Our services may include links to external sites. We are not responsible for their privacy practices. Please review their policies before sharing any data.
We may update this Privacy Policy occasionally. The most current version will always be available within the app and on our website. Continued use of the service constitutes acceptance of any changes.
For privacy-related inquiries:
📧 Email: contact@cm.maviance.com
🌐 Website: www.maviance.cm or www.maviance.com
