Your privacy matters to us. This Privacy Policy outlines how Maviance PLC and Maviance GmbH collect, use, store, and share your personal information when you use our Smobilpay and Smoprint Mobile Application. We are committed to safeguarding your data and being transparent about how it’s handled. Please take a moment to review this policy to understand your rights and our obligations. For any questions or concerns, contact us at contact@cm.maviance.com.
This Privacy Policy explains how Maviance PLC and, where applicable, Maviance GmbH (“we,” “us,” or “our”) collect, use, and protect personal data when you use the Smobilpay mobile applications (Smobilpay Agent and Smoprint) and related services. By accessing or using our services, you agree to the practices described in this Privacy Policy.
We collect the following categories of personal data:
Identity Data: Name, date of birth, national ID or passport number, and facial photo
Contact Data: Phone number, email address, physical address
Device and Technical Data: Unique device ID, brand, model, operating system, mobile carrier, connection location
Transaction Data: Payment history, transaction amount, recipient details, billers, merchants, payment instruments
Usage and Log Data: App usage, login history, IP address, device details at time of crash, configuration data
External Data: Information from third-party sources like merchants, credit agencies, identity verification providers
Support and Communications Data: Information collected during customer service interactions or surveys
We use personal data to:
Deliver our services (e.g., bill payments, money transfers, user account access)
Verify your identity and prevent fraudulent activity
Improve app functionality, security, and performance
Respond to customer support requests and user feedback
Comply with legal and regulatory obligations
Send service-related notifications and, with consent, promotional content
Processing is conducted on the following legal bases:
Fulfilment of contractual obligations
Compliance with legal obligations
Maviance’s legitimate interests in service delivery and fraud prevention
User consent, when required (e.g., for promotional messaging)
Your data may be shared:
Internally within Maviance PLC, Maviance GmbH, and Finafrik subsidiaries
With third-party vendors (e.g., customer support, identity verification, transaction processors)
With other users or merchants involved in your transactions
With government or regulatory authorities when legally required
For legal, compliance, audit, risk management, or business continuity purposes (e.g., merger or acquisition)
Personal data is retained only as long as needed for legal, regulatory, and operational purposes. Once retention is no longer necessary, data is securely deleted or anonymized.
We apply commercially reasonable technical and organizational measures to protect your personal data. Despite our efforts, no system is completely secure, and users are advised to take precautions when sharing information.
When transferring data outside of Cameroon or the EU, Maviance ensures appropriate safeguards such as Standard Contractual Clauses or other legally approved mechanisms are in place.
Depending on applicable data protection laws, you have the right to:
Access your personal data
Correct or update your data
Withdraw your consent (if processing is based on consent)
Request data deletion or restriction
Object to certain data processing activities
File a complaint with a data protection authority
Our services are not intended for children under the age of 13. We do not knowingly collect personal data from minors. If such data is discovered, it will be deleted promptly. Guardians may contact us for further action.
When transferring data outside of Cameroon or the EU, Maviance ensures appropriate safeguards such as Standard Contractual Clauses or other legally approved mechanisms are in place.
The Apps may include links to external websites. Maviance is not responsible for the content or privacy practices of these third-party sites. Please review their respective policies before sharing information.
This Privacy Policy may be updated periodically. We will notify you of any significant changes by posting the new policy within the App or on our website. Continued use of the service constitutes acceptance of the updated terms.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data:
📧 Email: contact@cm.maviance.com
🌐 Website: www.maviance.cm
